Our Policy

Wholesale Policy

We offer 3 convenient ways of placing order: 
- Via telephone: (855) 797-6925 (M-F 9:00 A.M - 5:00 P.M PDT) 
- Via e-mail: royalhandicrafts@sbcglobal.net 
- Via our website: www.thecollectionroyal.com

Commitment:

Royal Handicrafts, Inc. is committed to provide you with the best possible value and services. If you receive any damaged or defected goods or for any reason you are dissatisfied with our products, please let us know within 30 days of the purchase, and we will credit or replace these goods per your request based on the condition of the return.

Orders and Payments:

Initial orders, usually the first two, are shipped or delivered COD (Cash on Delivery) or prepaid. Upon establishment of credit, terms are NET 30 days from the invoice date. Payments must be postmarked by the 30th day for terms to be met. Accounts with past due balances may be reverted back to COD only status. No foreign checks will be accepted. For any returned check, a $50 additional fee will be charged to that account.

Minimum Orders or Discounts:

Minimum order is $100.00 
There will be a minimum-order charge of $15.00 for orders under $100.00

Returns:

If an error occurs with your shipment or if you received any defective or damaged goods, please contact us at (510) 786-2006 within 30 days from the invoice date. Depending on your location or circumstance, we will either arrange for a pickup or provide you with return authorization number for you to return the defective goods. The issued authorization number must appear on the carton of your returned goods. Returned goods must be in the original packaging. We'll notify you via e-mail of your credit amount once we've received and processed the returned item, and the amount indicated will be credited to your account. If you have zero balance in your account with us, you can request a refund. In most cases, refund is issued in the same form of payment originally used for the purchase within 3 to 5 business days of our receiving your return. If you paid directly from your bank account, it may take up to 10 additional business days for the credit to be posted. If you paid by check, it will take longer for you to receive the refund.

Calculation of Credit:

If the return is result of our error, we'll provide a full credit plus the shipping cost. However, if the return is not a result of our error, then the following rules apply in calculating credit amount: 
-Any package in original condition that is returned within 30 days after delivery: 100% of item's price excluding shipping cost. 
-We do not accept any returns 30 days after delivery.

Backorders: Only backorders totaling $50.00 or more will be held.

Merchandise on these orders will be shipped complimentary Fed-ex/USPS ground service. 
All backorders older then 60 days will be canceled.

Refused Goods:

Orders refused by Buyer will be subject to a restocking fee of 20%, cost of labor, and freight charges.